Frequently Asked Questions

We’ve made it easy for you to view and update your account and orders any time through “My Account”. “My Account” allows you have complete control over your transactions. You can;
  • Manage/edit all your personal data like address, phone numbers, email IDs
  • Change your password
Once you place your order on Creative Mind Store, you will receive a confirmation Email containing your order details.
We try as much as much as possible to respond to you not later than 2 hours after you place your order. If you get no response from us within this time, kindly send an Email to support@creativeminddiy.com.
You can shop on Creative Mind Store 24/7.
You can’t order a product that has been listed as ‘out of stock’ but if you notify us, we will contact you once the item is back in stock.
YES! You can’t checkout using the “Proceed to Check Out” option on the checkout page. We strongly recommend you to register an account so you can see your order history and you don’t have to keep giving us your data each time you want to shop.
At the moment, we deliver to all the States in Nigeria. If you are outside Nigeria, and you would like to place an order with us, kindly Email us at support@creativeminddiy.com
Delivery takes between 5-14 working days.
If your parcel exceeds the estimated delivery time, do not hesitate to send us an email – support@creativeminddiy.com. Please note, in the rare case where your parcel has been lost, we will notify you and rectify the issue as soon as we can. If after 7 days, your parcel has not been found, we will issue a refund.
You can make payment on Creative Mind Online Store using Credit cards (Visa, MasterCard and Verve) or Pay on delivery if selected product is qualified.
Yes. Orders can be cancelled before they have been shipped. Once our representative calls to schedule delivery and your parcel has been picked up by our Courier Company, it would be too late to Cancel your order.
Please read our Returns Policy.
Put a keyword into the search box and all products relevant to your search will be displayed. You can search with brand, category, product name or just a key word. Once you have found your product select “add to cart”. Continue searching and adding more products, until you are ready to checkout.
If we do not currently have the particular item you are looking for, then please inform us as we are always looking to broaden our product selection and keep our customers satisfied.

One More Question?

If you have more questions, send us a message and we will answer you as soon as possible.